We take all complaints seriously and are committed to resolving issues fairly and promptly. Please provide as much detail as possible to help us investigate your concern.
Complete the form with all relevant details
We'll acknowledge receipt within 24 hours
We investigate and gather information
Response within 21 business days
1800 LOTTOS (1800 568 867)
Available 24/7
complaints@lottosdownunder.com
Complaints Officer
Lottos Down Under
63 George St, Brisbane City QLD 4000
If you're not satisfied with our response, you can escalate your complaint to:
• Fair and impartial investigation
• Regular updates on progress
• Written response with reasons
• Right to external review
• Confidential handling